---
title: "Ticketing & Refund Policy | Bailemo"
url: https://bailemo.co.uk/refunds
description: "Who you are buying from on bailemo, how cancellations, refunds and transfers work, and what happens to your ticket after a refund."
lang: en
---

# Ticketing & refund policy

This page explains who you are buying from when you purchase a ticket or class pass on bailemo, and how cancellations, refunds and transfers are handled.

Last updated: 1 November 2026

## Who you are buying from

When you purchase a ticket or class pass on bailemo, you enter into a direct contract with the named event organiser or dance school ("the Organiser"). The Organiser is the Merchant of Record responsible for delivering the event, class, or course. bailemo provides the booking platform on their behalf.

## Event or class cancellations & changes

If an Organiser cancels an event or class, or makes a significant change (such as the date, time or venue), the Organiser is responsible for notifying ticket holders and offering a refund. In line with the UK Consumer Rights Act 2015, you are entitled to a full refund of the ticket price if the event or class you purchased does not go ahead as sold.

## Requesting a refund

Refunds are issued by the Organiser directly. If you need a refund, please contact the Organiser using the details on the event or class listing, or reply to your booking confirmation email. bailemo cannot issue refunds on an Organiser's behalf, but if you are unable to reach an Organiser, contact us and we will help you get in touch with them.

## Transfers

Please confirm with the Organiser directly regarding their transfer policy.

## Booking & processing fees

The bailemo booking fee and Stripe's card processing fees are not returned when a refund is issued. The Organiser refunds the ticket price they received; the small fees charged to process the original payment are not recoverable.

## After a refund

Refunds are processed back to your original payment method via Stripe and typically appear in your account within 5–10 business days. Once refunded, your digital ticket QR code and pass link are permanently deactivated and will no longer be accepted at the door.

If this policy changes we'll update the date at the top. Significant changes will be flagged on the site.

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